Frequently Asked Questions
Do I need to make an appointment?
We schedule all of work by appointment and normally schedule 2-3 days in advance so keep that in mind when calling for an appointment. If it is something small like a fluid top off or checking the tire pressures feel free to stop by at any time.
Do you have pick-up and drop-off services?
We normally only pick up and drop-off customers and vehicles if it is in a close vicinity. We do make exceptions from time to time if there are no other options.
Do you have loaner vehicles available?
We have four different loaner vehicles available, three cars and one mini-van. Our loaner vehicles are a hot commodity so if you absolutely need one make sure to request for one when you make your appointment.
What forms of payment do you accept?
We accept cash, check, mastercard, american express, visa, cashier checks, chamber bucks, and scrip.
How much do you charge for an oil change?
Our normal oil changes run $33.00 and includes up to 5 quarts of oil, an oil filter, a thorough inspection of the vehicle, and a washer fluid top off all done by an ASE certified technician.
Will I void my warranty if I don't go back to the dealer for service?
Absolutely not! Though the dealer may lead you to believe you must get all your service done at the dealer, you have the right to go where ever you choose. You are guaranteed of this by a federal law called the Magnuson-Moss Warranty Act. Due to our expertise; we have a higher chance of spotting problems while the warranty is still active and will bring these items to your attention.
Are you able to do any recall work?
We are not able to do any recall work, you have to go directly to the dealer for any recalls on your vehicles
Do you use customer supplied parts?
We do not use customer supplied parts. We had to make this rule due to liability issues and problems we have had in the past. We will use customer supplied fluids, tires, bulbs, and wiper blades.
What certifications do you hold?
We employ three technicians in our service department, of those three, two are ASE Master Certified. Our third technician is currently in training to become ASE Master certified. Our two Master Certified technicians are also Bosch Master Certified of which there are only 7 in the state. Greg Satori the owner is also an ASE Master Certified Technician. Our Body Shop Technician and Body Shop Manager are also both ASE and I-Car certified.
What does it mean to be ASE certified?
ASE is the National Institute for Automotive Service Excellence. An ASE certified Mechanic has been instructed and tested on how to perform maintenance on a vehicle. There are different areas of specialization for ASE certifications for different systems on a car. ASE certified mechanics aren't necessarily better mechanics but they take the job seriously to get certified and if you have a choice you should choose a mechanic with an ASE Certification.
What does it mean to be ASE Master certified?
This specifically means the mechanic has passed all or nearly all certifications (tests) available in a test series (ie: auto, med truck, collision, etc ...) and the mechanic must also document at least two years of hands-on work experience. For example in the auto series there are 8 tests (A1 through A8) required before you are considered a master mechanic.